We, the residents of Mosaic at Mueller, are petitioning against the management’s decision to remove physical keypad and fob access to our building’s common areas and garage in favor of an app-only system. While we welcome technological upgrades, forcing an "App-Only" mandate is not just an inconvenience—it is a safety hazard and a violation of our lease terms.

Why This Matters:

1. It Creates "Constructive Lockouts" (Texas Property Code § 92.0081)
   Texas law prohibits landlords from preventing a tenant from entering their dwelling. By removing the physical backup (keypads/fobs) and forcing us to rely on a third-party app, management is creating a condition where a server outage, internet glitch, or dead smartphone battery results in an immediate lockout. Access to our homes should not depend on a battery percentage or a WiFi signal.
   
   
2. It Violates Our Lease Agreement
   Our signed Access Control Addendum explicitly lists "Cards," "Remote Controls," and "Codes" as the agreed-upon methods of entry. Nowhere in our lease did we agree to a "Smartphones Mandate." Management cannot unilaterally impose a new requirement—that residents must own and maintain a charged smartphone and data plan—as a condition of entering the homes we pay for.
   
   
3. Management Takes No Responsibility for Failure
   In the Smart Amenities Addendum we signed, management specifically disclaims liability for "interruptions," "inability to connect," or system failures. It is hypocritical to force residents to use a system that management admits is prone to failure, while simultaneously removing the only reliable backup (the keypads).
   
   
4. It is a Safety & Accessibility Risk.
   Residents who could be in imminent danger and trying to get home to be safe, or differently abled residents who can not access the route home that is most comfortable to them and most compatible with their health conditions would be locked out in case of system malfunction or smartphone issues.

Emergency Access: In an emergency where seconds count, fumbling with an app is slower and less reliable than a fob or code.
Accessibility: Touchscreen-only systems create barriers for residents with disabilities, older family members, or guests who may struggle with smartphone technology.

The "Dead Phone" Scenario: If a resident loses their phone or runs out of battery late at night, they are effectively stranded outside their building.

Our Demand: We are not asking to remove the app. We are simply demanding a Hybrid System. We call on Knightvest Residential and Mosaic at Mueller management to:

1. Retain the keypad codes for 6 months or longer
   OR
2. Equip and issue physical key fobs to all residents as a primary or backup access method.
   
   
3. Ensure 24/7 access to the property that does not require a smartphone.

Do not let your access to your home be held hostage by a software glitch.
Sign below to demand reliable, physical access for all residents.